FAQ
When will my order be shipped?
All orders are processed within 24-72 hours. We only sell products that are in stock — your order will be shipped immediately and delivered within 2–3 business days.
Where do you ship from?
All orders are shipped directly from our European warehouse, ensuring fast and reliable delivery worldwide.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your country.
Are your products AUTHENTIC?
Absolutely. LUVE offers 100% authentic designer items from luxury brands such as Gucci, Prada, Balenciaga, and Dolce & Gabbana. Every piece comes from verified suppliers.
Can I return my order?
Yes, you can return your item within 14 days of delivery. The product must be unused, in its original condition, and with all original tags and packaging.
How can I request a return or refund?
Simply contact our support team at support@luvelondon.com
When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 3–5 business days back to your original payment method.
Can I exchange an item?
Currently, we do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately within 48 hours of delivery with photos of the item — we will replace or refund it promptly.
Do I need to pay customs or import fees?
For EU customers, no additional customs fees apply. For non-EU orders, import duties or taxes may be charged by your country’s customs office.
Can I cancel my order?
Orders can be canceled within 1 hour after placing them, as we begin processing immediately to ensure fast delivery.
How can I contact LUVE?
For any inquiries, please email us at support@luvelondon.com